Privacy Policy

Last updated: 24 September 2026

About This Policy

This Privacy Policy explains how Connor & Claire collects, uses, stores, shares and protects your personal information when you visit our website or place an order with us.

Connor & Claire is responsible for the personal information collected through our website and services. If you have any questions about how we handle your information, or if you would like to make a privacy-related request, you can contact us at info@connorclaire.com.

Information We Collect

Information You Provide to Us

When you shop with Connor & Claire or contact us, we may collect information such as:

  • Your name

  • Email address and telephone number

  • Billing and shipping addresses

  • Order and purchase information

  • Payment confirmation details

  • Messages you send to our customer service team, including photographs or other files you choose to attach

Information We Collect Automatically

When you browse our website, certain information may be collected automatically, including:

  • Your device and browser type

  • IP address and approximate location

  • Information about how you use our website, including pages visited and products added to your shopping cart

  • Information about how you reached our website, such as through a search engine, social media platform or advertisement

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer support. We do not request information that is unnecessary for these purposes, and we do not receive or store your complete payment card number.

How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders

  • Send order confirmations and shipping notifications

  • Respond to customer service questions and requests

  • Process returns, exchanges and refunds

  • Improve our website, products and shopping experience

  • Detect, investigate and prevent fraud or security issues

  • Send promotional emails when you have chosen to receive them

  • Maintain appropriate business, accounting and tax records

  • Comply with applicable legal and regulatory requirements

Depending on the circumstances, we process your information because it is necessary to fulfil an order or provide a service you have requested, because we have a legitimate business interest in operating and protecting our store, because you have provided consent for certain activities such as marketing or non-essential cookies, or because we are legally required to do so.

Where we rely on your consent, you may withdraw that consent at any time.

Shopify

Our online store is powered by Shopify, which provides the ecommerce technology that allows us to sell our products online.

Information associated with your purchases and account may be stored and processed through Shopify's systems, databases and applications. Shopify processes this information on our behalf in order to provide ecommerce services and support the operation of our store.

Payments

Payments made through our website are processed by trusted payment providers using secure and encrypted connections.

Depending on the payment method you select, your transaction may be processed through services such as Shopify Payments, Shop Pay, Apple Pay, Google Pay or your applicable card network.

Connor & Claire does not see or store your complete payment card number, expiry date or security code. We receive the information necessary to confirm and manage your payment, such as payment status, card type and limited card details where applicable.

Sharing Your Information

We may share personal information with service providers and business partners when this is necessary to operate our store and provide our services. These may include:

  • Shopify, which hosts and operates our ecommerce platform

  • Payment processors and payment service providers

  • Shipping and delivery companies

  • Suppliers and fulfilment partners

  • Customer service and communication platforms

  • Email marketing providers, where you have subscribed to marketing communications

  • Analytics and advertising services, including providers such as Google and Meta

We may also disclose information when required by law, when necessary to enforce our terms and policies, or when reasonably necessary to protect our rights, customers, business or systems.

If Connor & Claire is involved in a merger, acquisition, sale or other transfer of the business, personal information may be transferred as part of that transaction where permitted by applicable law.

We do not sell your personal information. We also do not provide your personal information to third parties for their own independent marketing purposes.

Direct Supplier Fulfilment

Some products may be fulfilled and shipped directly by one of our suppliers or fulfilment partners.

When this occurs, we may provide the supplier with the information necessary to complete your order. This may include your name, delivery address, contact information and the products included in your order.

These details are provided for the purpose of processing and delivering your purchase.

International Transfers

Some of our service providers, suppliers or business partners may operate in countries outside your place of residence, including the United States, the European Union and other countries.

As a result, your personal information may be transferred to, stored in or processed in another country. Privacy and data protection laws in those countries may differ from the laws where you live.

When personal information is transferred internationally, we take reasonable steps to ensure that the information is handled securely and that the parties receiving it are required to protect it and use it only for legitimate business purposes.

Marketing Emails

If you choose to subscribe to the Connor & Claire email list, we may send you communications about new collections, products, promotions, seasonal events, sales and other store updates.

We only send promotional emails to customers and visitors who have chosen to receive them.

You can unsubscribe at any time by clicking the unsubscribe link included at the bottom of our marketing emails or by contacting us at info@connorclaire.com.

Unsubscribing from promotional communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates or other communications relating to purchases you have made.

Cookies

Our website uses cookies and similar technologies to help provide a functional shopping experience, remember your preferences, understand website traffic and support marketing and advertising activities.

Certain cookies are necessary for essential website functions, including shopping and checkout. Other cookies may be used for analytics, personalization or advertising.

Depending on your location and applicable law, you may be able to manage non-essential cookies through our cookie settings or through your browser.

Our Cookie Policy provides additional information about the types of cookies and similar technologies we use.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include secure and encrypted connections, access controls and the use of established technology providers and service partners.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of your personal information.

If a security incident occurs that is legally required to be reported to you or a relevant authority, we will provide notification in accordance with applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Order, transaction and financial records may be retained for the period required under applicable tax and accounting requirements.

Customer service communications may be retained for as long as necessary to resolve your request and maintain appropriate customer service records.

Marketing information may be retained until you unsubscribe or otherwise request that we stop using it for promotional purposes.

When information is no longer required, we may securely delete it or anonymize it.

Your Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information, including the right to:

  • Request information about the personal data we hold about you

  • Receive a copy of your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information where applicable

  • Object to or request restrictions on certain types of processing

  • Withdraw consent for marketing or certain non-essential cookies

  • Request the transfer of your information to another service provider where applicable

To make a privacy request, contact us at info@connorclaire.com.

We may need to verify your identity before completing a request to ensure that personal information is not disclosed to the wrong person.

Where required by applicable law, we will respond to valid privacy requests within the applicable legal timeframe.

If you are not satisfied with how we have handled your request, you may have the right to contact the privacy regulator responsible for your location. In Canada, this may include the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at info@connorclaire.com.

If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete that information.

Third-Party Links

Our website may occasionally contain links to websites, applications or services operated by third parties.

Connor & Claire is not responsible for the content, security or privacy practices of those third-party services. Once you leave our website and visit an external website, this Privacy Policy may no longer apply.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable privacy requirements.

When we make changes, we will update the date shown at the top of this page. If we make a significant change to the way we use personal information, we will provide additional notice where required by law.

Contact Information

Email: info@connorclaire.com

Phone: [Your business phone number]

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM

Business Information

Trading name: Connor & Claire

Legal business name: [Insert legal business name]

Business registration number: [Insert registration number, if applicable]

DUNS number: [Insert DUNS number, if applicable]

Address:

[Insert business address]

[City, Province, Postal Code]

Canada