Shipping & Delivery Policy

Last updated: 24 September 2026

Shipping at a Glance

At Connor & Claire, we want every order to be processed carefully and delivered as smoothly as possible. This policy explains how we process, dispatch and deliver orders placed through connorclaire.com.

Shipping destination: Canada only, including all provinces and territories

Order processing: 1–3 business days

Estimated delivery: 3–7 business days after dispatch

Estimated total delivery time: 4–10 business days from the date of purchase

Shipping cost: Free for all orders delivered within Canada

Currency: All prices are displayed and charged in CAD

Duties and taxes: Covered by Connor & Claire where applicable; you will not be charged import fees upon delivery

Tracking: Tracking information is emailed after dispatch when available

Business days: Monday to Friday, excluding public holidays

Order Processing

Once your order has been successfully placed, please allow 1–3 business days for us to process it.

During this period, we verify the order information, confirm the shipping details and prepare the products for dispatch.

Orders placed during weekends or public holidays will begin processing on the following business day.

Delivery Times

After your order has been processed and shipped, delivery generally takes 3–7 business days.

This means most orders should arrive within approximately 4–10 business days from the date the order was placed.

Please note that these timeframes are estimates rather than guaranteed delivery dates. Delays can occasionally occur due to shipping carrier disruptions, public holidays, high-volume periods, incorrect address information, remote locations or circumstances outside our control.

Where We Ship

Connor & Claire currently ships to addresses throughout Canada, including all provinces and territories.

We do not currently offer international shipping outside Canada.

Orders being delivered to remote, rural or northern postal codes may require additional delivery time.

We are unable to ship orders to freight forwarding addresses.

Shipping Costs

Standard shipping is free on orders delivered within Canada unless a different shipping charge is clearly displayed at checkout.

We do not add separate handling, packaging or processing surcharges after checkout.

All prices are displayed in CAD, and the amount shown at checkout represents the amount you are charged for your order, subject to any applicable changes or adjustments clearly communicated before payment.

Direct Supplier Fulfilment

Some Connor & Claire products may be shipped directly from one of our trusted suppliers rather than being sent to a central warehouse before reaching you.

This fulfilment method allows certain orders to move directly from the supplier to the customer and can reduce unnecessary handling.

Depending on the product, some orders may be dispatched from locations outside Canada, including suppliers located in China. Our estimated delivery timeframe takes this fulfilment model into account.

If your order contains multiple products, the items may be shipped separately from different fulfilment locations. As a result, you may receive more than one package or receive different items on different days.

You will not be charged additional shipping costs because your order is delivered in multiple parcels.

Customs, Duties and Import Charges

Where applicable, Connor & Claire covers import duties, customs charges and applicable taxes associated with delivery to Canada.

You should not normally be required to make an additional payment to receive your order.

If a delivery company contacts you requesting an unexpected customs or import payment, please contact us at info@connorclaire.com before making the payment so that we can review the situation with you.

Shipping Carriers and Tracking

The carrier used for your order may vary depending on the product, fulfilment location and delivery address.

Orders may be delivered through Canada Post, local delivery services or international shipping partners.

Once your order has been dispatched, we will send tracking information by email when tracking is available.

Please be aware that tracking information may not appear immediately. It can take several days for the first tracking scan to be recorded after a package has been collected by the carrier.

Carrier Pick-Up Orders

If your order is designated for carrier pick-up, the shipping provider will determine the applicable collection location and the period available for collecting your package.

Once we notify you that your order is ready for collection, you are responsible for collecting it within the timeframe specified by the carrier.

If the package is not collected and is subsequently returned by the carrier, any additional shipping costs required to send the order again may be your responsibility.

Incorrect Shipping Information

Please carefully review your delivery information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at info@connorclaire.com.

We will make reasonable efforts to correct the information before the order is processed. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.

Connor & Claire cannot guarantee that address changes can be made after an order has been submitted.

Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at info@connorclaire.com.

Please include:

• Your full name

• Your order number

• The email address used to place the order

We will review the tracking information and, where necessary, contact the relevant shipping provider to investigate the delay and determine the appropriate next steps.

Lost or Missing Packages

If the tracking information states that your package has been delivered but you cannot locate it, we recommend first checking:

• With other members of your household

• Around your property or usual delivery location

• With nearby neighbours

• With your local post office

• Directly with the delivery carrier

If the package still cannot be located, please contact us within 14 days of the delivery scan.

We will investigate the matter with the shipping provider and, where the package is confirmed as lost and cannot be recovered, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Damaged Packages and Returns

If your package arrives visibly damaged, please take clear photographs of the outer packaging and the product before disposing of any packaging materials.

Send the photographs and your order details to info@connorclaire.com so we can assess the situation and assist you.

For information about returning products, exchanges and refunds, please refer to our Return & Refund Policy, which explains the applicable 30-day return period and the return process.

Contact Information

Email: info@connorclaire.com

Phone number: [Your business phone number]

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM

Business Information

Trading name: Connor & Claire

Legal business name: [Insert legal business name]

Business registration number: [Insert registration number, if applicable]

DUNS number: [Insert DUNS number, if applicable]

Address:

[Insert business address]

[City, Province, Postal Code]

Canada